Privacy Policy CC7 — Your Personal Data Protection

1Introduction and Scope of Privacy Policy

CC7 is an online gaming platform operating under the domain cc7.lc. We understand that member trust is our most valuable asset, and that trust begins with how we handle your personal data. This Privacy Policy is designed to ensure every CC7 member knows clearly and precisely how their personal information is managed by us.

This Policy applies to all personal information collected through the CC7 website, the CC7 mobile app, communications via email, live chat and customer support, as well as any other interactions you have with our platform. It also covers data collected automatically when you browse the platform, including usage data and device information.

We operate under strict data protection principles and comply with all applicable legal requirements relating to personal data protection. Should you have any questions at any time about how we handle your data, our support team is available via live chat on the platform 24 hours a day, 7 days a week.

2Types of Personal Data We Collect

CC7 collects various categories of personal data depending on the nature of your interactions with our platform. Below is a comprehensive summary of the data we may collect:

3How CC7 Collects Your Data

Your personal data is collected through several key channels during your interactions with the CC7 platform:

• During Account Registration: When you complete the CC7 registration form, you provide us directly with basic information such as your name, email, phone number, and date of birth.
• KYC Verification Process: To meet regulatory requirements and prevent fraud, we collect identity documents such as a national ID or passport, as well as proof of address when required.
• Financial Transactions: Every time you make a deposit or withdrawal, our system records the transaction details required to process the payment and maintain accurate financial records.
• Platform Usage: Technical data and usage data are collected automatically via cookies, server logs, and similar tracking technologies when you browse and use the CC7 platform.
• Support Communications: When you contact the CC7 customer support team, conversations are recorded for quality control and future reference purposes.
• Surveys and Feedback: If you participate in customer satisfaction surveys or provide feedback, the information you submit is also retained for service improvement purposes.

4Purposes for Using Your Personal Data

CC7 uses collected personal data solely for legitimate and necessary purposes. Each use of data has a clear justification as outlined below:

• Account Management: Creating and managing your account, processing logins and safeguarding your account against unauthorised access.
• Payment Processing: Processing deposits and withdrawals securely via your chosen payment methods, including FPX and Malaysian eWallets.
• Regulatory Compliance: Meeting all applicable legal and regulatory requirements, including anti-money laundering (AML) and KYC obligations set by the relevant authorities.
• Platform Security: Detecting, investigating and preventing fraud, illegal activity and platform abuse that could compromise the safety of other members.
• Service Improvement: Analysing platform usage patterns in aggregate to improve the user experience, platform performance and the variety of games offered.
• Important Communications: Sending important notifications relating to your account, transactions, terms changes and security information you need to be aware of.
• Customer Support: Providing effective assistance when you contact our support team, by referencing your interaction history for faster resolution.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offering appropriate assistance or self-management tools when necessary.

5Data Sharing with Third Parties

CC7 understands that your trust depends on how we handle data sharing. We only share member personal data in limited and controlled situations as follows:

• Payment Service Providers: Required transaction data is shared with authorised payment providers such as FPX, Touch 'n Go, and GrabPay solely for the purpose of processing your financial transactions.
• Game Providers: Required account information is shared with third-party game providers operating within the cc7 platform to ensure a seamless gaming experience.
• Legal Authorities: CC7 will disclose personal data to the relevant authorities when required to do so by law, court order, or a legitimate enforcement agency.
• Identity Verification Services: Identity verification data is shared with authorised third-party KYC service providers to verify member identities in accordance with regulatory requirements.
• Trustees and Auditors: In certain situations such as independent audits or compliance reviews, relevant data may be disclosed to the parties involved under strict confidentiality agreements.

In all of the above data sharing cases, CC7 ensures that the relevant third parties are bound by strict confidentiality agreements and adhere to data protection standards comparable to CC7's Privacy Policy. We do not share your data with advertisers or third-party marketing companies.

6Data Storage and Security Measures

The security of your personal data is cc7's top priority. We implement multiple layers of technical and organisational protection to ensure your data remains safe at all times:

• End-to-End Encryption: All data transmitted between your device and the cc7 platform is protected by 256-bit SSL/TLS encryption. Sensitive data stored in our databases is also encrypted using industry-standard encryption algorithms.
• Strict Access Control: Only cc7 staff who require access to specific data in the course of their duties are permitted to do so. All access is logged and actively monitored.
• Continuous Threat Monitoring: Purposes for Using Your Personal Data
• Regular Data Backups: Member personal data is regularly backed up to secure locations to ensure service continuity and data recovery in the event of a system failure.
• Security Testing: CC7 conducts regular penetration testing by independent security experts to identify and patch any vulnerabilities in our systems.

Regarding retention periods, CC7 retains member personal data for as long as necessary to fulfil the purpose for which it was collected. Financial transaction data is retained for a minimum of 7 years in accordance with legal requirements. Data from inactive accounts may be deleted after a defined period in line with our data management policy. You may request further details about your data retention period by contacting the CC7 support team.

7Use of Cookies and Tracking Technologies

The cc7 platform uses cookies and similar tracking technologies to enhance your experience, ensure account security, and help us understand how our platform is used. Below are the types of cookies we use:

• Essential Cookies: These cookies are required for the platform's core operations and cannot be disabled. They enable functions such as secure login, session memory and platform navigation to work correctly.
• Performance Cookies: These cookies collect information about how you use the platform, such as pages visited and buttons clicked. This information is used in aggregate to improve platform performance and layout.
• Functional Cookies: These cookies allow the platform to remember your preferences — such as language, display settings and login information (with your consent) — to deliver a more personalised experience.
• Security Cookies: These specialised cookies help detect and prevent fraudulent activity by identifying suspicious or unusual usage patterns within your session.

You can control and manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the CC7 platform and you may not be able to access some features properly. Major browsers such as Chrome, Firefox, Safari, and Edge provide options to manage cookies within their respective privacy settings.

8Your Rights Regarding Personal Data

As a cc7 member, you have several important rights regarding your personal data. cc7 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the cc7 customer support team via live chat within the platform. We will respond to your request within a reasonable timeframe and guide you through the necessary process.

9Children's Data Protection

The cc7 platform is exclusively for individuals aged 18 and above. cc7 does not intentionally collect or store any personal data from individuals under the age of 18. If you believe that someone under 18 has registered a cc7 account or provided us with personal data, please contact our support team immediately via live chat.

Once we confirm that a child's personal data has been collected without the knowledge and consent of a legal guardian, we will take immediate steps to delete that data and close the account in question. cc7 carries out age verification during registration and throughout the KYC process to prevent sign-ups by underage individuals.

10Amendments to This Privacy Policy

CC7 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data. The "Last Updated" date at the top of this document will be updated each time an amendment is made.

For amendments considered significant or that materially change how your data is used, CC7 will notify you via an in-platform notification or your registered email before the changes take effect. This gives you the opportunity to review the changes and make an informed decision.

It is your responsibility to review this Privacy Policy page periodically. Your continued use of the CC7 platform after any amendments are published will be considered acceptance of those changes.

11Contact Us About Privacy

If you have any questions, concerns or requests regarding cc7's Privacy Policy or how we handle your personal data, we encourage you to reach out to us through the following channels:

• Live Chat: The fastest way to get a response — available 24/7 directly within the CC7 platform.
• Support Email: [email protected] — for written enquiries requiring documentation or further reference.
• FAQ Page: Visit FAQ page for answers to frequently asked questions related to privacy and data security.

The cc7 data privacy team will respond to all privacy-related enquiries within 3 business days. For formal data rights requests, please clearly state the type of request and provide the necessary identity verification information so we can process your request securely and accurately.